Return and Refund Policy

Last Updated: October 13, 2026

At Azaleira, customer satisfaction is important to us. We want every customer to have a smooth, reliable, and satisfying shopping experience. Please read our Return and Refund Policy carefully before placing an order at www.azaleira.store

1. Our 28-Day Money-Back Guarantee

Azaleira offers a 28-day money-back guarantee on eligible purchases of our Natural Pink Lip Serum, subject to the conditions outlined below.

If you use the product consistently as directed for four weeks and are not satisfied with the results, you may contact us to request a refund.

To request a refund under this guarantee:

• Contact us within 28 days of receiving your order.

• Provide your order number, name, and registered contact number.

• Explain your experience with the product and the reason for your request.

• Follow any reasonable verification steps required to confirm your purchase.

Each request will be reviewed individually. The guarantee does not promise identical results for every customer, as individual experiences may vary.

2. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, leaking, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide:

• Your order number.

• Clear photographs or a video showing the issue.

• A brief description of the problem.

After reviewing your complaint, we may offer an appropriate replacement, refund, or other resolution.

Please do not discard the product or its packaging until your complaint has been reviewed.

3. Returns of Personal-Care Products

For hygiene and safety reasons, opened or used lip-care products may not be eligible for ordinary returns unless the return is approved under our 28-day guarantee or the product is defective, damaged, or incorrect.

Unopened products may be considered for return after contacting our customer support team and receiving approval.

Please do not send any product back without contacting us first.

4. Non-Returnable Situations

A return or refund request may be declined where:

• The request falls outside the applicable guarantee or return period.

• The customer cannot provide reasonable proof of purchase.

• The request involves misuse, improper storage, or use contrary to the product instructions.

• The product was purchased from an unauthorized seller.

These limitations do not remove any rights that customers may have under applicable law.

5. Order Cancellation

If you wish to cancel an order, contact us as soon as possible before it is dispatched.

Once an order has been handed to the courier, cancellation may no longer be possible. You may need to follow the applicable delivery and return process instead.

Orders paid for in advance will be reviewed individually if cancellation is requested before dispatch.

6. Refund Processing

Once a refund has been approved, we will confirm the amount and arrange the refund through an appropriate payment method.

Refunds for advance payments will generally be returned through the original payment method or another mutually agreed method.

Processing and transfer times may vary depending on the payment provider or bank. We will communicate any relevant details when your request is approved.

Any delivery charges or other fees will be handled according to the circumstances of the order and applicable law.

7. How to Request a Refund

To request a return, replacement, or refund, contact us using the details on our Contact Information page.

Please include your full name, order number, phone number, and a clear explanation of your issue.

Azaleira reserves the right to verify requests and prevent fraudulent claims while treating genuine customer complaints fairly.

Thank you for choosing Azaleira — Where Beauty Blooms.